I’m staggered and hugely uplifted by both the resourcefulness and the generosity of some, often small businesses at this time and equally distressed by the attitude is some whose sense of entitlement sets them apart.
The “I” crowd
Those who think “they” should be sorting this out.
Those who criticise the inevitable gaps appearing in a 10x event. Ten times demand for Zoom. Ten times orders for garden centres servicing people safe in their gardens. Ten times the requirement for PPE.
Those who think “they” should have provided for this, but who also want the low costs that have been one of the primary catalysts of many of the challenges.
“Just in Time” supply chains. Economically efficient, but fragile when things don’t go to plan.
Outsourcing to low cost areas. Great for cost and margin spreads, but not so good when infrastructure is damaged, or when local needs override contractual niceties.
“Shareholder Value” that combines demand for returns with transient loyalty. A sort of Investment “hit and run”
The other side of the coin.
Those who see their customers as data points with credit scores. Whose every statement reveals a system geared to the needs of the “I” crowd.
To be fair, it’s what we train people for. To be an efficient part of an economic engine.
The uplifting part of this current crisis. Those who don’t calculate, just do on a deep understanding that there is no “I” and “they” in a community, only a “we”.
“We” are filling the gaps, staunching the wounds, and improvising. The scrubhub crowd. The butchers, bakers and probably candlestick makers who have gone overnight to local delivery to people they know. The NHS volunteers.
Not one of them driven by a calculation, a proposal and an approval process.
I wonder where this will take us.
The community spirit and idea of a “gentler America” evaporated within six months of 9/11 according to researchers. Will this be the same?
For one thing, this will last for months, even years, not be an instant, shocking, episode. This will last long enough for people to recognise why it has happened. The pain and loss will be steady and chronic. There is no enemy, other than the one we have created through our choices.
For another, there are upsides. I have several people I work with whose teams are already asking what they can retain from how they are having to work. They don’t want to go back to the old normal.
Additionally, we are discovering who and what is really important. Who does what for who and why. What matters.
What we recognise more than ever right now is that each of us, our businesses and communities are centre stage in what’s going on, and our performance will be remembered, hopefully for a while.
Originizing is about becoming who you really are. To uncover the original behind the copy we are often encouraged to be.
It’s a good time to do that.